Legal
Refund Policy
Refunds, cancellations and changes of plan.
Last updated 2026-10-24
Paid plans are sold through Polar (polar.sh) as merchant of record: it charges you, invoices you and issues refunds.
Within 14 days
If a paid plan isn't for you, we refund the first payment of a plan in full when you ask within 14 days of it. Write to [email protected] from your account's email, with the workspace's name. This covers the right of withdrawal consumers have in the EU.
After that
- Renewals aren't refunded. Cancel whenever you like, in the workspace's Billing: the plan runs to the end of the month already paid, then the workspace moves to Free.
- Moving to a bigger plan is charged at once for the rest of the month, prorated; moving to a smaller one leaves a prorated credit for the next payments.
- On Team, adding a member adds a seat, prorated; removing one leaves a credit.
Exceptions
If the Service failed you, for instance a long outage of your workspace, write to [email protected]: we look at each case. We don't refund plans ended for breaking the Acceptable Use Policy. Nothing here limits your rights as a consumer.